One-on-one Refund Policy
Consider an example that you have requested the 10 hour package.

If you’re not completely satisfied with your first lesson (first hour), you have two options:

• Switch to Another Tutor: You can opt to switch to a different tutor, and all hours you’ve purchased will remain available with your new tutor. You won’t be charged for the first lesson with the initial tutor.

• Full Refund: Alternatively, you can request a full refund for all hours (including the first lesson). This refund will be processed within 6 days, and may take up to 48 hours before reflecting in your account.

If you miss any lesson (without rescheduling/cancelling with your tutor):

• No Refund For The Lesson: You will not be eligible for a full refund. Students are required to contact their tutors at least 48 hours before scheduled lessons to reschedule or cancel the lesson.

If you no longer need tutoring after a few sessions (for example, after 5 out of 10 lessons), you can request a refund for the unused lessons (in this case, 5 lessons). We will process this refund within 6 days, and the funds generally arrive the next day.

• Please keep in mind that our rates decrease per hour with larger packages (3, 5, 7, 10, 13 hours). If you were to request a 10-hour package and use only 5 hours before requesting a refund for the remaining 5 hours, you would be charged at the discounted rate of the 5-hour package, not the discounted rate for the 10-hour package.

• Additionally, if you have lessons totalling 6 hours out of 10 hours (for which no specific package exists for 6 hours), the rate for those 6 lessons will be charged at the hourly rate of the next lower package, in this case, the 5-hour package.

• Eligibility: Refund requests must be made within 5 days after the first lesson. If you have attended more than one lessons, you will not be eligible for a full refund.

• Request Process: To request a refund, please contact our support team at info@mindlabtutoring.com

• Processing Time: Refunds will be processed within 12 days, and may take up to 48 hours to reflect in your account.

• Cancellation Policy: If a workshop is canceled by us, you will have the option to reschedule or receive a full refund.

• Changes to Policy: We reserve the right to modify this refund policy. If a refund request was made prior to any changes to the policy, the original terms will apply to that request.