Frequently Asked Questions
How do I sign up for tutoring services?
To sign up for tutoring services on our website, you can simply click on "GET A TUTOR" or "HERE" page. There you will fill a form and we will take on from there.
How much does tutoring cost?
The cost of tutoring varies depending on the education level and chosen tutoring package. You can check the pricing details for your specific needs on the "PRICING" page.
Are the tutors qualified?
Yes, all our tutors are qualified and are experienced in their respective fields. They have undergone a thorough vetting process to ensure they provide high-quality tutoring services.
Do you offer a money-back guarantee?
Yes, we offer a 100% money-back guarantee if you are not satisfied with your lesson. Simply contact us within 24 hours of your tutoring session and we will refund your payment. Here is more information: CLICK HERE > "REFUND POLICY"
Can I request a refund if I am not satisfied with a lesson?
Yes, if you are not satisfied with a lesson provided, you can request a refund by contacting our customer support team. We will assess your request and issue a refund if it is deemed appropriate. Here is more information: CLICK HERE > "REFUND POLICY"
Are the tutoring sessions held online or in-person?
We offer both in-person and online tutoring options to accommodate different learning preferences and schedules.
Is there a cancellation or rescheduling policy for tutoring sessions?
Yes, we have a 24-hour cancellation and rescheduling policy for tutoring sessions. If you need to cancel or reschedule a session, please contact us at least 24 hours in advance.
Can I request a tutor who specialises in a specific subject or grade level?
Yes. We only have a wide range of tutors with expertise in various subjects and education levels. We will allocate you a tutor who specializes in the subject and education level you need.
Can I schedule a tutoring session at a time that is convenient for me?
Yes, our tutors are available at a variety of times to accommodate different schedules. You can easily schedule a tutoring session at a time that works best for you.
Is the tutoring process personalised to my specific needs?
Yes, our tutors are trained to provide personalized tutoring services to meet the unique needs of each student. They will work with you to develop a customized plan that focuses on your specific learning goals and needs.
Do you offer online tutoring?
Yes, we offer online tutoring through a secure platform. This allows students to receive tutoring from the comfort of their own home, at a time that is convenient for them.
How can I contact customer support if I have any questions or concerns?
If you have any questions or concerns about our tutoring services, you can contact us through the "CONTACT US" or "HERE" page on our website. You can also email us at info@mindlabtutoring.com
How long does it take to get allocated a tutor after payment?
Once we have received and processed the proof of payment for the tutor request, it will take up to 36 hours to get allocated to a tutor that will fit your specific needs.